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Quality Policy

From the very beginning of its presence on the European market Raben Group has concentrated mainly on the quality of the provided services. Individual companies have implemented quality management systems in accordance with ISO 9001 standard.

The relevant certificates confirm that the implemented Quality Management System is managed through processes and is subject to continuous improvement through setting measurable quality goals, verifying the goal achievement and taking corrective and preventive actions.

The Food Safety Management System

Eight Raben Poland distribution centres and Fresh Logistics have a Food Safety Management System certificate compliant with ISO 22000:2005 and Raben Transport a certificate compliant with a Danish norm DS. 3027:2002. All systems are certified by Bureau Veritas Certification (BVC).

The Food Safety Management System guarantee to the Customers that warehousing and food products distribution services are realized in safe conditions.

Raben companies, as members of the logistics chain, are aware of their responsibility for the entrusted goods and their role in ensuring conditions compliant with Customers’ requirements concerning warehousing and distribution, so that the product which reaches the Recipient is safe and of proper quality.

To ensure proper conditions, Raben Polska offers its Customers for instance warehouses of stable controlled temperature (ranging from 14 to 18°C) and fleet (insulated vans and isothermal trucks) which ensures such conditions during distribution. The most important element of Food Safety Management System are employees and suppliers of Raben Polska who actively realize the food safety policy and Good Practices defined in the Integrated Management System’s documentation.

ISO 22000:2006 certificate consists of four basic elements:

  • Managing of: policy, management’s obligation, organisation and resources,
  • HACCP plan and regulations,
  • Other activities, i.e. GMP/GHP - good practices,
  • Internal and external communication.

The Environment (Integrated with the Landscape)

The implemented ISO 14001:2004 standard is related to the environmental system which is an element of Integrated Management System including the management of quality, environment and food safety.